Uttar Pradesh Chief Minister Office, Lucknow
Government of Uttar Pradesh, India
Public Grievance Section-5
|
| (1) |
Detail
of Section : Public Grievance
Section-5 |
| (2) |
Administrative Setup:
Name/Designation and Pay Scale of Officers/Employees deployed. |
| |
|
serial number
|
Name of posted officers / employees
|
Designation
|
Pay Matrix
|
Level
|
basic salary
|
|
1.
|
Mr. Rajesh Kumar Vishwakarma
|
Section Officer
|
15600-39100
|
10
|
84900
|
|
2.
|
Mrs. Ruchi Sharma
|
Review Officer
|
9300-34800
|
8
|
62200
|
|
3.
|
Mr.
Dinesh Kumar Chourasiya
|
Review Officer
|
9300-34800
|
8
|
58600
|
|
4.
|
Mr.
Shahzad Ansari
|
Review Officer
|
9300-34800
|
8
|
64100
|
|
5.
|
Mr.
Chandra Prakash Gupta
|
Review Officer
|
9300-34800
|
8
|
56900
|
|
6.
|
Post Vacant |
Anusevak |
|
|
|
|
| (3) |
Works performed in the section: |
| |
Under the development agenda of the government, Integrated Grievance Redressal System
(IGRS) has been developed to resolve public problems. The work of reviewing and monitoring this system is done in the section. Apart from this, work related to budget related to Chief Minister Command and Control Central, CM Dashboard, CMIS Portal, Human Resource Portal, e-Requisition, ISP Portal and all related works, ranking of IGRS and CM Dashboard are carried out. |
| (4) |
Records maintained
by the section : |
| |
General Register , Receipt Register , UO Register , RTI Register , Punch Book , File Register are maintained. |
| (5) |
Procedure adopted in
dealing/disposal of matters : |
| |
After reviewing the complaints received in the Chief Minister's Office through IGRS and CM Dashboard, letter is forwarded to the district officials. |
| (6) |
Rules and Regulation in effect for conduct of work : |
| |
(a)- Expectation and
orders of Hon'ble Chief Minister.
(b)- U.P. Secretariat
Manual.
(c)- U.P. State
Employees Conduct Rules.
(d)- Other orders/rules
issued form time and in force.
(e)- Government orders related to IGRS. |
| (7) |
Budget : |
| |
Public Grievance Section -5 has been allocated a government budget of Rs. 10.00 Crore from which the necessary budget for the functioning of the Chief Minister Command Center is issued. |
| (8) |
Assistance/Welfare Programme and details of persons benefited : |
| |
Citizen of the state's problems received from different medium will be
disposed by Integrated Grievance Redressal System-jan Sunwai. From this
system Sashan/Department/Government office would communicate easily between
citizens. Citizen will be able to lodge complaints and track complaints at
any time. The facility of monitoring and disposal will be also available to
the related department/authorities. |
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