Uttar Pradesh Chief Minister Office, Lucknow
Government of Uttar Pradesh, India
Public Grievance Section-5
|
| (1) |
Detail
of Section : Public Grievance
Section-5 |
| (2) |
Administrative Setup:
Name/Designation and Pay Scale of Officers/Employees deployed. |
| |
|
serial number
|
Name of posted officers / employees
|
Designation
|
Pay Matrix
|
Level
|
basic salary
|
|
1 .
|
Mr. Rajesh Kumar Vishwakarma
|
Section Officer
|
-
|
-
|
-
|
|
2 .
|
Smt Yasmeen Afsar
|
Review Officer
|
47600-8-8-151100
|
8
|
55200
|
|
3 .
|
Mrs. Ruchi Sharma
|
Review Officer
|
47600-8-8-151100
|
8
|
56900
|
|
4 .
|
Mr Rakesh Kumar Srivastva
|
Review Officer
|
47600-8-8-151100
|
8
|
58600
|
|
5 .
|
Mr Mohd Shamim
|
Computer Assistent
|
25500-4-4-151100
|
4
|
31400
|
|
6. |
Post Vacant |
Anusevak |
|
|
|
|
| (3) |
Works performed in the section: |
| |
In the year 2015-2016 the Government's development agenda for the public
hearing held at the disposal of the Integrated Grievance Redressal System-
jan Sunwai has been developed. Review and monitoring functions of the system
is done. This system is used settle the problems faced. |
| (4) |
Records maintained
by the section : |
| |
General register, Receipt register, UO register, R.T.I register, Peon book
and File register. |
| (5) |
Procedure adopted in
dealing/disposal of matters : |
| |
Chief Minister's Office received complaints have registered on (Integrated
Grievance Redressal System)- Jan Sunwai Portal is On-Line transmitted to the
concerned department for disposal. |
| (6) |
Rules and Regulation for
Business : |
| |
(a)- Expectation and
orders of Hon'ble Chief Minister.
(b)- U.P. Secretariat
Manual.
(c)- U.P. State
Employees Conduct Rules.
(d)- Other order@rules
issued form time and in force. |
| (7) |
Budget : |
| |
No budget is allotted to the section and no budget related work is done. |
| (8) |
Assistance/Welfare Programme and details of persons benefited : |
| |
Citizen of the state's problems received from different medium will be
disposed by Integrated Grievance Redressal System-jan Sunwai. From this
system Sashan/Department/Government office would communicate easily between
citizens. Citizen will be able to lodge complaints and track complaints at
any time. The facility of monitoring and disposal will be also available to
the related department/authorities. |
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