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Uttar Pradesh Chief Minister Office, Lucknow

Government of Uttar Pradesh, India

Public Grievance Section-4

(1) Detail of Section : Public Grievance  Section-4
(2) Administrative Setup: Name/Designation and Pay Scale of Officers/Employees deployed.
 

serial number

Name of posted officers / employees

Designation

Pay Matrix

Level

basic salary

1.

Mr. Shurya Prakash Pandey

Section Officer

15600-39100

11

83300

2 .

Mr. Vimal Kumar Verma

Review Officer

9300-34800

8

62200

3 .

Mrs. Poornima Sahoo

Review Officer

9300-34800

8

62200

     4 . Mr. Moinnuddin Review Officer

9300-34800

8

53600

5 .

Mr.Anurag Shrivastava

Asst. Review Officer

9300-34800

7

47600

6 .

Mr. Shashi Kant Rawat Computer Assistant

5200-20200

4

27900

(3) Works performed in the section:
3.1

The departments from which this section is authorized to take action on complaint letters are as follows:-

    1. Sugar industries and Cane Development.
    2. Food and Civil Supplies.
    3. Technical Education/Bussiness Education
    4. Labour
    5. Finance/Tax,Registration/Entertainment Tax/Institutional Finance/Banking Deptt.
    6. Public works Department
    7. Estate Department
    8. Energy
    9. Civil Aviation Dept.
    10. Home/Gopan/Prison/Visa – Passport/Home Gaurds/Civil Defence and Political Pension
    11. Vigilance
    12. Higher/Secondary/Basic Education Deptt.
    13. Sports Deptt./Election Deptt.
    14. Planning/Cultural Affairs
    15. Information
    16. National Integration
    17. Religious Endowment
    18. Servicemen Welfare
    19. Irrigation/Irrigation(Yantrick)
    20. Small Scale Industries and Export Promotion, Industrial Development/Handloom/Resham and Mining, Khadi and Gramodyog Deptt./Khadi and village industries Deptt., Environment Deptt.
    21. I.T. Eletronics
    22. Tourism
    23. Uttaranchal coordination
    24. Science and Technology/Addl. Energy Resources
       
3.2

Work related to disposal of references of all nature received from Ministry of Home Affairs/Cabinet Secretariat/Ministry of Pension and various Ministries of Government of India.

3.3

All work related to the review meeting being conducted by the Hon'ble Chief Minister regarding the projects and development works under construction in the districts of various divisions of Uttar Pradesh and the departments of the Government.

3.4

I.G.R.S. Quality testing and PG portal related work.

3.5

Sending and monitoring work of letters of following department received from Camp office of Principal Secretary / Secretary/Special Secretaries has been allotted to Lok Shikayat Anubhag-4 by Karyalay Gyap dated 08/11/2017 of Chief Minister Office Anubhag-3

    1. Prantiya Raksha dal
    2. Resham Vikas
    3. Revenue  
    4. Public Works
    5. Judicial
    6. Culture
    7. Irrigation (Engineering) irrigation and flood control
    8. Homeguard
    9. Small irrigation and ground water
       
(4) Records maintained by the section :
  Receipt register, UO register, RTI register, complaint register, appeal register, peon book, file register are kept. There are no files to be kept permanently in the section, hence after the work is disposed of, the deposit files are destroyed after a specified period (three or four years).
  Files under proceedings are kept department wise in specific racks .
   
(5) Procedure adopted in dealing/disposal of matters :
5.1

On receipt of the minutes of the review meetings of the departments of the Government from the higher level by the Hon'ble Chief Minister, they are registered in the register and processed through the CIMS portal and on receipt of the minutes of the divisional review meetings from the Hon'ble Chief Minister from the higher level, they are registered in the register and processed in the files related to the subject and sent to the concerned departments for action.

5.2 Under the Right to Information Act-2005, the offline applications received from the Right to Information Cell (Chief Minister's Office) are registered in the register and processed on e-office and sent to the concerned departments for action. Applications received online are processed online and sent to the concerned departments for processing.
5.3 IGRS quality testing and PG portal related work is done online.
   
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