| (3) |
Works performed in the section: |
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Complaint Letters which are received from the public and have orders for
being entered / lodged and for necessary action marked on them by higher
level (Principal Secretary / Secretary/Special Secretary Level) are entertained in Public
Grievances Section-3 and proceedings for their disposal are carried out by
obtaining a noting thereupon. This section in authorized to deal with
complaint letters of following departments: |
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Appointment and Personnel |
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Housing and Urban Planning |
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Horticulture And Food and Processing Department |
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Dairy Development |
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Animal husbandry Department |
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Fisheries Department |
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Land Development & Water Resources |
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Revenue, Revenue Absence and Resettlement
Assistance |
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Cooperative |
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Panchayati Raj |
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Youth Welfare |
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Language |
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Medical Health & Family Welfare |
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.. |
Medical Education |
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Food and Drug control Department |
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Minorities Welfare and Wakf. |
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Social Welfare |
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Women Welfare and Child Development and
Nutrition |
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Backward Classes Welfare |
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Handicapped Welfare |
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Secretariat Administration |
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Urban Development, Urban Employment and
Poverty Alleviation |
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Minor Irrigation |
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Rural Engineering Service |
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Rural Development |
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Dr. Ambedkar Gram Sabha Vikas |
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State Excise and Prohibition |
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Transport |
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Agriculture |
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Agriculture Education and Research |
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Agro Marketing and Foreign Trade |
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Forest |
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Law |
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Legislative and Parliamentary Affairs |
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Following standards have been decided for complaints letters entertained in
Public Grievances Section-3:- |
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1. |
Extra ordinary delay in payment of pension and
other retirement dues. |
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2. |
Employment of dependants of Government
employees dying in harness. |
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3. |
Delay in payments of balance dues. |
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4. |
Delay in providing relief to families affected
by natural disasters. |
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5. |
Problems related to payment of compensation of
acquired lands. |
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6. |
Possession not given on allotted land of gram
sabha/ceiling land. |
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7. |
Difficulties in land/house allotment
Possession/refund of deposit money by development authorities/housing board. |
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8. |
Harassment by Govt.
Employees. |
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9. |
Corruptions and irregularities in loan
distribution. |
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10. |
Problems regarding employment/rehabilitation
of member of the families displaced to land acquisition. |
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11. |
Delay in implementation of judicial judgments
/ orders. |
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12. |
Other matters as may be directed. |
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Sending and monitoring work of letters of following department received from
Camp office of Principal Secretary / Secretary/Special Secretaries has been
allotted to Lok Shikayat Anubhag-3 by Karyalay Gyap dated 08/11/2017 of Chief
Minister Office Anubhag-3 |
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1. |
Pashudhan |
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2. |
Urban employment & poverty alleviation |
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3. |
Minorities & Waqf |
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4. |
Social Welfare & Sainik Welfare |
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5. |
U.P. Punargathan samanvaya |
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6. |
Science & Technology |
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7. |
Small Industry & Export promotion |
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8. |
General Administration |
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9. |
Infrastructure and Industrial Development |
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10. |
External Aided Project |
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| (4) |
Records to be maintained by the section : |
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Receipt register, u.o. Register, R.T.I.
Register, Complaint Register, Appeal Register, Peon Book File Register.
There are no files to be kept permanently in
the section. Thus, after disposal of matters the deposit files are destroyed
after a certain period (3 to 4 years)
Files under
proceeding/circulation are kept department wise in specific racks. |
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| (5) |
Procedure adopted in dealing/disposal of
matters : |
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Matters are entered/filed in the section after
orders for entering the same in Public Grievances are given by Principal
Secretary, Secretary and Special Secretary level. Monitoring of files is done
till their disposal.
Hearing/meetings in
separate matters are held as per directions of higher officers and review
meetings of pending departmental matters are also organized. |
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