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Uttar Pradesh Chief Minister Office, Lucknow

Government of Uttar Pradesh, India

Public Grievance Section-3

Public Grievance Section-3

(1) Detail of Section: Public Grievances Section – 3
(2) Administrative Setup- Name/Designation/Pay Scale of Officers / Employees deployed
 

serial number

Name of posted officers / employees

Designation

Pay Matrix

Level

basic salary

1.

Mr Ram Jiavan Chaudhary

section Officer

67700-208700

11

80900

2.

Mr Syed Mustafa Husain Abdi

Review Officer

67700-208700

11

85800

.

Mr. Rajesh Kumar

Review Officer

47600 -151100

8

56900

4 .

Mr. Rama Shankar Sharma

Review Officer

47600 -151100

8

56900

5.

Mrs. Lata Rani Gupta

Review Officer

47600 -151100

8

56900

6.

Mr. Vijay Singh Yadav

Asstt.Review Officer

44900 -142400

7

46200

7.

Smt Chhaya Majumdar

Asstt.Review Officer

44900 -142400

7

44900

8.

Mr. Ainul Hasan

Anu Sevak

19900 -63200

2

30200

   
(3)

Works performed in the section:

   

Complaint Letters which are received from the public and have orders for being entered / lodged and for necessary action marked on them by higher level (Principal Secretary / Secretary/Special Secretary Level) are entertained in Public Grievances Section-3 and proceedings for their disposal are carried out by obtaining a noting thereupon. This section in authorized to deal with complaint letters of following departments:

    . Appointment and Personnel
    . Housing and Urban Planning
    . Horticulture And Food and Processing Department
    . Dairy Development
    . Animal husbandry Department
    . Fisheries Department
    . Land Development & Water Resources
    . Revenue, Revenue Absence and Resettlement Assistance
    . Cooperative
    . Panchayati Raj
    . Youth Welfare
    . Language
    . Medical Health & Family Welfare
    .. Medical Education
    . Food and Drug control Department
    . Minorities Welfare and Wakf.
    . Social Welfare
    . Women Welfare and Child Development and Nutrition
    . Backward Classes Welfare
    . Handicapped Welfare
    . Secretariat Administration
    . Urban Development, Urban Employment and Poverty Alleviation
    . Minor Irrigation
    . Rural Engineering Service
. Rural Development
    . Dr. Ambedkar Gram Sabha Vikas
    . State Excise and Prohibition
    . Transport
    . Agriculture
    . Agriculture Education and Research
    . Agro Marketing and Foreign Trade
    . Forest
    . Law
    . Legislative and Parliamentary Affairs
       
  Following standards have been decided for complaints letters entertained in Public Grievances Section-3:-
       
    1. Extra ordinary delay in payment of pension and other retirement dues.
    2. Employment of dependants of Government employees dying in harness.
    3. Delay in payments of balance dues.
    4. Delay in providing relief to families affected by natural disasters.
    5. Problems related to payment of compensation of acquired lands.
    6. Possession not given on allotted land of gram sabha/ceiling land.
    7. Difficulties in land/house allotment Possession/refund of deposit money by development authorities/housing board.
    8. Harassment by Govt. Employees. 
    9. Corruptions and irregularities in loan distribution.
    10. Problems regarding employment/rehabilitation of member of the families displaced to land acquisition.
    11. Delay in implementation of judicial judgments / orders.
    12. Other matters as may be directed.
       
   

Sending and monitoring work of letters of following department received from Camp office of Principal Secretary / Secretary/Special Secretaries has been allotted to Lok Shikayat Anubhag-3 by Karyalay Gyap dated 08/11/2017 of Chief Minister Office Anubhag-3

    1. Pashudhan
    2. Urban employment & poverty alleviation
    3. Minorities & Waqf
    4. Social Welfare & Sainik Welfare
    5. U.P. Punargathan samanvaya
    6. Science & Technology
    7. Small Industry & Export promotion
    8. General Administration
    9. Infrastructure and Industrial Development
    10. External Aided Project
   
(4) Records to be maintained by the section :
   

Receipt register, u.o. Register, R.T.I. Register, Complaint Register, Appeal Register, Peon Book File Register.

There are no files to be kept permanently in the section. Thus, after disposal of matters the deposit files are destroyed after a certain period (3 to 4 years)

Files under proceeding/circulation are kept department wise in specific racks.

   
(5) Procedure adopted in dealing/disposal of matters :
   

Matters are entered/filed in the section after orders for entering the same in Public Grievances are given by Principal Secretary, Secretary and Special Secretary level. Monitoring of files is done till their disposal.

Hearing/meetings in separate matters are held as per directions of higher officers and review meetings of pending departmental matters are also organized.

   
   
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